FAQs - Frequently Asked Questions
Are your items ready-to-ship?
All Rare Breed Maui items are made-to-order. Each piece is created specifically for you once you place your order. This allows us to ensure high quality, maintain sustainable practices, and minimize waste.
Can I cancel or change my order?
Because our items are made-to-order, we do not normally allow cancellations, changes, refunds, or exchanges once an order is placed. This policy ensures our production process stays on schedule and our items are made responsibly.
In very rare situations, we may make an exception - but a production and processing fee will apply, and your original shipping costs will be forfeited. This fee helps to cover the materials, labor, and handling costs already incurred to create your item, as well as the costs of rerouting the order. Since each item is made-to-order, we cannot return the order (or items) to the manufacturer. We handle these exceptions on a case-by-case basis.
How long does it take to receive my order?
Production usually takes approximately 5-7 business days after an order is placed. Once your order is completed and shipped, you'll receive tracking information. Shipping time depends on your selected method:
- Standard Shipping: 7-15 business days after fulfillment is complete
- Express Shipping: 3-5 business days after fulfillment is complete.
Can I request expedited shipping?
Yes! We offer Express Shipping via DHL or UPS (depending on the manufacturer) for an additional cost. Our standard shipping is what is available to select at checkout. If you need Express Shipping, please email us at rarebreedapparelmaui@gmail.com so we can calculate the express cost for you. On average, our Express orders typically arrive 3-5 business days after the order has been produced and shipped.
Why don't you allow returns, exchanges or cancellations?
Our policies support our made-to-order process, which allows us to:
- Operate sustainably
- Protect our ʻāina
- Avoid contributing to textile waste
The items produced for your order are created intentionally for you.
What if I received a damaged or incorrect item?
Our manufacturers do their best with quality control, ensuring that before they ship the item to you, it passes their inspection. If an item is damaged in transit or is incorrect:
- Contact us immediately with photos
- We will work with you to go over your order, determine whether the item(s) need to be replaced or ensure that we correct the issue to the best of our ability.
Can I pre-order or reserve items?
Yes! We occasionally open limited edition drops or pre-orders. Please check our website or subscribe to our newsletter for updates. Pre-orders follow the same made-to-order and no-cancellation policies.