Frequently Asked Questions
Why are your products made to order?
Many of our stationery and apparel items are made to order and we often get many questions as to the reasoning behind this. First - we are a small business. Many of our stationery items are made in house - things like our stickers, sticker sheets, etc. Being a "made to order" company for select items gives us the opportunity to put our special touch on each order - while offering you the best quality control we have available.
What about your apparel items? Our apparel items are all made to order and we have good reason for such. With each purchase you make - you have a choice to select the size of your product, the print, etc. You also have the choice on the size of mark you leave on the planet. Did you know that around 85% of all textiles produced by the fashion industry end up in landfills? Yes - you read that correctly... 85%! This makes textiles the major contributor to environmental damage. One in every 5 garments reaches a landfill without being worn - not even once. That's crazy! By choosing made-to-order (print on demand) you are choosing apparel that's created only as the order is placed, creating less fabric waste than conventional manufacturing.
Why don't you offer refunds, returns or exchanges?
As we stated in the previous question - our items are made to order. Especially our apparel, bags, footwear (any type of clothing or accessory item). Because of this - we are unable to accept returns, exchanges, refunds if you changed your mind after receiving your order. Before placing your order... be sure to look over your sizing, etc. We do our best to ensure that each product we sell on our site has a sizing chart as well as a notation whether an item may be cut "true to size", "small", or "large". Read your description carefully. We DO NOT offer or accept returns, exchanges or refunds on items ordered that was at the error of the customer. However - if you received an item that was not what you ordered specifically. Please visit our contact page and reach out to us.
A Washi Tape I ordered previously is sold out - will it be stocked again?
All of our washi tape is printed in batches. If a design is popular - when it sells out, we may do another run thereafter. There is no guarantee that a washi tape design will return once it sells out - so if there's one you like, we suggest grabbing it if you can.